Customer care

Refund policy

Clear rules for cancellations, report problems and refund requests.

Vehicle History Audit, trading online through vehicleshistory.uk
Last updated 18 October 2026

We sell made-to-order digital vehicle history reports delivered electronically after payment.

Cancellation before processing

If you cancel before report processing begins, you are eligible for a full refund. Contact us promptly because processing may begin shortly after payment confirmation.

When you can receive a refund

We could not generate a report for the VIN, HIN or registration submitted.
You were charged more than once for the same order.
Your report was not delivered within 24 hours of payment.
A delivered report contains a verified material mistake caused by our processing. In that case, we refund 50% and retain 50% for completed research and processing.

When refunds are not normally available

The report was delivered, matches the identifier entered and contains no verified material processing mistake.
You entered an incorrect VIN, HIN, registration, plate number or email address.
You disagree with information accurately reproduced from the sources available when the report was prepared.

UK cancellation rights

Nothing in this policy limits statutory rights. Where the law gives you a cancellation period for digital content or services, we will seek any express consent and acknowledgement required before beginning immediate supply. Rights relating to faulty, misdescribed or non-conforming digital content remain unaffected.

How to request a refund

Email info@vehicleshistory.uk within 14 days of purchase with your order email, order reference and vehicle identifier. We normally reply within two business days. Approved refunds return to the original payment method; banks may take 5–10 business days to show the credit.